Reach Customers on the World's Favourite Messaging App
Connect with your audience worldwide through highly targeted, impactful WhatsApp messaging
Transform your business Communication with WhatsApp Messaging
Our platform lets you send messages to many customers at once—without creating a group. It’s perfect for promotions, updates, and reminders, and gets better engagement thanks to WhatsApp’s massive reach.
Make the feature set obvious before visitors reach the detailed sections. Each card introduces one feature and links to its full explanation below.
WHATSAPP FEATURE
Chatbot
New
Give customers helpful answers 24/7 using your business knowledge.
WHATSAPP FEATURE
Conversation
Manage customer chats, replies and follow-ups from one centralised workspace.
WHATSAPP FEATURE
Broadcast
Reach selected audiences with private one-to-one WhatsApp campaigns.
Chatbot
Put Your WhatsApp on Autopilot with Chatbot
Automate your conversations with Chatbots built with Google's cutting-edge Gemini AI Assistant.
Instant Replies, Zero Effort
Automatically answer customer inquiries the moment they come in.
Human-Like Conversations
Gemini LLM understands context and nuance, providing your customers with quick, helpful, natural-sounding responses.
Seamless Handoff
The AI seamlessly hands the chat over to your live agents intelligently.
Available 24/7
Gemini-powered Chatbot answer customer inquiries at all times, even when you're not around.
Chatbot: Give Customers Faster Answers 24/7
Customers may contact your business at any time and often expect a quick answer. Chatbot responds 24/7 using only the information in your uploaded knowledge base, helping customers get relevant answers faster while reducing the time your team spends handling repetitive enquiries. Every Chatbot and human reply remains visible in Conversation, so you can monitor each interaction and take over whenever needed.
Questions may arrive when no one from your team is available to respond.
HOW CHATBOT HELPS
Be Available Around the Clock
Provide helpful responses 24/7, so customers can get the information they need without waiting for business hours.
COMMON CHALLENGE
Your team answers the same questions repeatedly
Common questions about products, services and business information can take up valuable time.
HOW CHATBOT HELPS
Answer Common Questions Faster
Use your uploaded knowledge base to provide quick answers to frequently asked customer questions.
COMMON CHALLENGE
Customers may receive inconsistent information
Answers can vary when business information is handled manually across different conversations.
HOW CHATBOT HELPS
Keep Answers Relevant to Your Business
Chatbot responds using only your uploaded business knowledge and can be customised to match your preferred tone.
COMMON CHALLENGE
Some Conversations Need Immediate Human Attention
Angry messages, sensitive enquiries or requests for a human should not be left to automated replies.
HOW CHATBOT HELPS
Get Alerted When a Human Should Take Over
When selected keywords or negative sentiment are detected, Chatbot temporarily pauses its replies and alerts the account owner by email and dashboard notification, helping a human take over sooner. Chatbot can be turned back on for that customer at any time.
Manage customer chats, replies and follow-ups from one centralised workspace.
Conversation: Manage Every Customer Chat in One Place
Customers expect quick replies, especially when they are ready to enquire or make a purchase. Conversation brings your WhatsApp chats into one centralised workspace, helping you see new messages in real time, respond faster and keep every customer interaction easy to follow.
ONE WORKSPACEUNREAD MESSAGE REMINDERSAPPROVED TEMPLATESSAVE TO AUDIENCE
COMMON CHALLENGE
Unread Customer Messages Can Be Missed
Important customer enquiries may remain unnoticed when you are busy or not logged in to the platform.
HOW CONVERSATION HELPS
Get Reminded About Unread Conversations
See new messages in real time and configure email reminders for unread conversations, helping you respond sooner even when you are not logged in.
COMMON CHALLENGE
Finding and following up on chats takes time
Important conversations can become harder to locate as more customer messages arrive.
HOW CONVERSATION HELPS
Keep Every Conversation Organised
View ongoing chats in one place, making it easier to find conversations and follow up with customers.
COMMON CHALLENGE
The 24-hour service window has ended
Free-form replies can no longer be sent once the active service window closes.
HOW CONVERSATION HELPS
Reconnect with Approved Templates
Start a new conversation or reconnect with customers using approved WhatsApp templates.
Whether you are sharing a promotion, launching a product, sending reminders or providing important updates, sending messages one by one takes time. Broadcast helps you reach selected audiences through private one-to-one WhatsApp messages using Meta-approved templates. Choose your audience, connected WhatsApp number and message template, then send immediately or schedule the campaign for the right date and time.
PRIVATE 1-TO-1 MESSAGESFLEXIBLE AUDIENCESSEND OR SCHEDULECAMPAIGN PREVIEW
COMMON CHALLENGE
Sending messages one by one takes too much time
Reaching a large number of customers individually can slow down your marketing and communication.
HOW BROADCAST HELPS
Reach More Customers in One Campaign
Send to multiple customers at once, with each recipient receiving a private one-to-one WhatsApp message.
COMMON CHALLENGE
Preparing a recipient list can slow down your campaign
Customer contacts may be stored in files, saved groups or different parts of your workflow.
HOW BROADCAST HELPS
Choose Your Audience Your Way
Import CSV, XLS or XLSX contacts, select a saved contact group or enter contacts manually.
COMMON CHALLENGE
Your campaign needs to reach customers at the right time
Sending too early or too late may reduce the impact of an important message.
HOW BROADCAST HELPS
Send Now or Schedule for Later
Launch immediately or choose a specific date and time for your campaign to be sent.
COMMON CHALLENGE
It can be difficult to confirm everything before sending
An incorrect audience, message or campaign setup can affect the communication you intend to send.
HOW BROADCAST HELPS
Review Before It Goes Live
Check the campaign name, recipients, destination country, estimated cost and message preview before sending.
COMMON CHALLENGE
Campaigns and customer conversations can feel disconnected
Without context, it may be difficult to see what a customer received before they responded.
HOW BROADCAST HELPS
Keep Broadcasts Connected to Conversation
Sent Broadcast messages also appear in Conversation, so you can see what was sent before continuing the interaction.
New to WhatsApp Business messaging? Start with these common setup questions, then connect your account, verify with Meta, and send your first campaign.
WhatsApp
