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Most Frequently Asked Questions
I did not receive the verification email to activate my account, what should I do?
Please email us at firstname.lastname@example.org.
I did not receive the verification code to activate my account, what should I do?
Please email us at email@example.com and mention your account username and mobile number for our checking.
How many SMS test credits can I get?
You can get 10 FREE credits from us.
Is there a limit to how many numbers I can send at one time?
There is no limit on numbers to be sent in one go.
What is the maximum characters per SMS I can put into the message?
160 characters for a normal text message, 70 characters for a Unicode text message (Arabic, Chinese, and etc)
What format does my phone number need to be in?
Mobile phone numbers need to be entered in international formatting with the country code and without spaces, plus signs or leading zeros.
What if my message longer than 1 SMS?
You can type the long message into the system. The system will count the characters and show how many SMS will be deducted.
Is there any resend function if the mobile phone is not turned on or there is no coverage at that moment?
Yes. The SMSC will resend the SMS within 36 hours.
Can I send international messages?
Yes. We are an international SMS provider. You can send out SMS both locally and internationally based on our price list.
Is Failure message being charged?
Yes. We charge every single SMS per submission / sent to operators. SMS Credit will be deducted regardless of success or failed message.
Can I see the status of SMS sent?
Yes, you can check the delivery status in campaign report.
Can I export the broadcast report for internal record purpose?
Yes, you can export the broadcast report to Excel / CSV / PDF file or even you can print out the report too.
Are there any scheduling facilities?
Yes, you can create a message to be sent at a pre-determined time and date as well as recipients.
How long does it take to credit my account once I paid?
Upon payment, you have to forward the payment proof to firstname.lastname@example.org and mention your account username to credit your account on the same day.
Is PayPal / credit card payment accepted from my country?
You may check PayPal’s supporting countries list
. If your country is not in the list, please contact email@example.com for other payment methods.
Do I have to pay a set-up charge or monthly fees?
No. There are no set-up charges or monthly fees with us. You buy credits, use them, and top them up when you need to. It really is that simple.
Do I get notified when my credits are going to expire?
Yes, you will automatically receive an email alert when the SMS credits are going to expire.
What forms of payment do you accept/ how can I make payment?
For Malaysia customers, we accept payment via Internet banking, cash or cheque deposit while for international customers, we accept payment via PayPal, credit card or bank transfer. Kindly contact us at firstname.lastname@example.org for more info.
How can I check the SMS rate of every country?
You can check the pricing
Do you offer technical Support?
Yes, technical support is available through email / phone / Skype. We have technical staffs available 24 Hours a day. You can raise a support ticket to notify a problem with our tech support team.
1) Email: email@example.com
2) Phone: +6017-3788399 / +603-89964780
3) Skype: mocean.support
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